Frequently Asked Questions

Have a question you don’t see the answer to? Contact us and we’ll get back to you as soon as we can.

How does HeyFaxes work?: HeyFaxes provides you with a dedicated fax number that others can use to send you faxes. When someone sends a fax to your number, we convert it to a digital format and deliver it directly to your inbox. You can access your faxes from any device, anywhere.
Is HeyFaxes secure?: Yes, security is our top priority. All faxes are transmitted and stored using enterprise-grade encryption. We use SHA-256 bit SSL certificates for all connections, and your faxes are only accessible through your secure account.
What happens to my faxes after they are received?: Your faxes are securely stored in your account. You can download or forward your faxes at any time while your account is active.
Can I get notifications when I receive a fax?: Yes! All plans include email notifications to ensure you never miss an important fax.
Are international faxes included?: Yes!
Can I send faxes with HeyFaxes?: Currently, HeyFaxes focuses on providing the best fax receiving experience. For sending faxes, check out our sister service OnetimeFax.
What file formats do I receive my faxes in?: All faxes are converted to PDF format for easy viewing, downloading, and sharing. The original fax quality is preserved in the conversion process.
I have a question that wasn't answered here: Please write to us at [email protected] and our support team will be happy to help.